Contact Us

SUMMARY DESCRIPTION: Performs a variety of duties related to general servicing of aircraft, crews and passengers, and baggage/cargo. Reports directly to the on-duty line service supervisor. ESSENTIAL FUNCTIONS: • Promote and maintain a positive image of McClellan Jet Services at all times to all personnel, members, volunteers, vendors and the community. • Ensure that all McClellan Jet Services security procedures are followed in accordance with the McClellan Jet Services Security and Safety Training Policies and Procedures. • Responsible for greeting, parking, towing, wing walking, moving and marshalling aircraft arriving or departing the ramp area. • Safely operate fuel trucks, tugs, forklifts and service vehicles. Report any unsafe, broken equipment to your supervisor. • Responsible for fuel delivery ensuring the correct fuel type is delivered and quantity is as requested. • Supply oil, nitrogen, and oxygen services for aircraft. • Provide service by loading and unloading of baggage/cargo to/from aircraft. • Perform aircraft services such as disposing of lavatory waste and servicing potable water. • Furnish ground service functions such as providing electrical power and operating the air start cart. • Light aircraft cleaning. • Responsible for general cleanliness of hangars, equipment, ramp areas, and customer areas. • Properly dispose of waste fuels and oils. • Other duties as assigned. JOB SPECIFICATIONS: • Language Skills - Ability to read, comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Effectively communicate verbally, in writing and in English. • Mathematical Skills - Ability to calculate figures and amounts such as discounts, percentages, area and volume. Ability to apply concepts of basic math. • Physical Demands - the physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. o While performing the duties of this job, the employee is regularly required to stand or walk. The employee frequently will be required to use their hands to handle and feel or to reach with hands and arms, climb or balance, stoop, kneel, crouch, sit or crawl. The employee must regularly lift and or move up to 70 pounds. • Work Environment - While performing the duties of this job, the employee will frequently be exposed to wet and or humid conditions, moving mechanical parts, extreme cold, extreme heat. • Certificates/Licenses; Valid California Drivers License. Statements included in this job description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

SUMMARY DESCRIPTION: Ensures that all customers are provided with courteous, efficient, and professional service. Responsible for administration of sales, cleanliness of the FBO terminal facility and delivery of concierge services. Reports directly to the customer service manager. ESSENTIAL FUNCTIONS: Provide the following hospitality services; hotel reservations, rental car reservations, catering and concierge services. • Greeting Customers: Always meet the customer at the counter. Anticipate the customer’s needs. If you are the only one there and you are tied up, please acknowledge the customer and let them know you will be with them right away. Attempt to solve the customer concerns and issues in a professional manner. Report customer complaints immediately to a line supervisor or customer service manager. • Customer Requests: Coordinate with Line Supervisors notifying them of customer requests for aircraft services and arriving aircraft. This must be done in a timely manner. Please don’t hesitate to notify or record the times for requested services. This to be done immediately, no exceptions. Be certain all radio dispatch equipment is in proper working condition. Maintain all logs in a timely manner. Please don’t allow a buildup of information to process at a later time. • Processing Payment for Service: This is to be done upon completion of services and information given to the CSR by the line techs. This must be done immediately, do not delay. Do not allow a buildup of information to process at a later time. • Rental Cars: Ensure that rental cars are in good condition before the customer arrives. This includes completing a vehicle inspection sheet for all Hertz cars. Pull cars through the gate and coordinate with line service on which car goes to which aircraft and whether or not it needs to be signed for. Process all rental car transactions in a timely manner. Make sure that the correct date and time is noted for returns. If there are any issues, notify the rental car company as soon as practical and give a complete pass down to the next shift. • Entire Customer area presentation, although MJS has a janitorial service, it is the responsibility of the CSR for keeping the customer areas inside the FBO in a clean and orderly fashion at all times. This will require constant vigilance, surveying the areas. o These areas are to be kept in a very high state of cleanliness and order, no exceptions. • CSR workstation • Straightening up and restocking toiletries in men’s/women’s restrooms. • Coffee and condiments • Be certain fresh coffee is available at all times. • Be certain there is an adequate supply of coffee condiments available at all times. • Pilots lounge computer • Be certain the computer is functioning properly. • Be certain the printer has an adequate supply of paper and ink. • Pilots lounge weather computer is functioning properly. o During slow business hours (usually on graveyard shifts) spot cleaning of the carpets should be done. Be certain any customer convenience issues are reported to a line supervisor or manager immediately. • Telephone and radio communications with customers, all CSR’s are responsible for maintaining and monitoring the UNICOM/ARINC frequencies and telephones. Respond to customer calls quickly and efficiently. Be sure equipment is in proper working order. If there is a problem, please report it immediately to a line supervisor or manager. Be certain all telephone messages are retrieved in a timely manner and get as much information as possible. Retrieve all voicemails once the notification light is noticed. Leave a written message for the intended recipient and save the message if needed. If the message is urgent, please notify a line supervisor or manager. • Access doors and gates, monitor and control access to ramp areas. Provide timely access to customers requiring access to the controlled areas. If a door or gate is not properly working notify the property manager or a line service supervisor. • Report all emergencies immediately to a line supervisor or manager. If an emergency is life threatening call 911 immediately. Be familiar with the types of emergencies that can occur. Be certain you understand procedures for handling the reporting of emergencies if directed by a line supervisor or manager. Shifts Day 6:00AM-2:30PM Swing 2:00PM-10:30PM Mid 8:30AM-5:00PM Grave 10:00PM-6:00AM Statements included in this job description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive. Job Type: Full-time or Part-time Salary: $17.00 to $17.50/hour Based on Experience Experience: • customer service: 1 year (Required) • Aviation: 1 year (Preferred) Work environment: • Front desk Communication method(s) used: • Email • Phone • In person